Refund Policy

At MV Gardens, we aim to deliver high-quality work and excellent customer service. This policy sets out your rights and our responsibilities regarding cancellations and refunds.

1. Cancellations by You

• If you need to cancel a booking, please give at least [X] working days’ notice.

• Cancellations made with less than [X] working days’ notice may result in a cancellation fee of [£X or % of the agreed price] to cover costs and lost time.

• Deposits are non-refundable unless otherwise stated in writing.

2. Cancellations by Us

• In the unlikely event we need to cancel due to unforeseen circumstances (e.g., severe weather, illness, equipment failure), we will contact you as soon as possible to reschedule.

• If rescheduling is not possible, we will refund any payments made for work not yet carried out.

3. Refunds

• Refunds will only be issued for work not completed, unless otherwise agreed.

• If you are dissatisfied with our service, please contact us within [X] days of the work being completed so we can resolve the issue.

• Refunds will be made using the same payment method you used for your booking, within [X] working days of the refund being agreed.

4. Exceptions

This policy does not affect your statutory rights under UK consumer law.

5. Contact Us

For questions or to request a cancellation/refund, please contact us through the Contact page